Refund policy

Last updated: 27 October 2026

30-day returns

You have 30 days from receipt of your order to change your mind and return a product to us, without having to give any reason. This period goes beyond the 14 days provided for by law. All our products are covered, including discounted items.

How to make a return

  1. Let us know before the end of the 30 days, by e-mail to contact@fibernium.com or by post (address below), with your order number. You can use the form at the bottom of this page or any other clear statement. We acknowledge receipt of your request by e-mail. You can do this as soon as you have placed your order, without waiting for delivery.
  2. Receive the instructions: we send you the return address, located in metropolitan France, by e-mail.
  3. Send the product back within 14 days of your request, complete and, if possible, in its original packaging. Keep the proof of postage and the tracking number.

Return costs

If you change your mind, return costs are at your expense. Returns are free of charge if the product is defective, damaged or does not match your order (see below).

Refund

We refund your entire order, including the initial delivery costs, no later than 14 days after being informed of your decision. The refund may wait until we receive the product or proof that it has been sent (whichever comes first). It is made to the payment method used for the order, at no cost to you. How long it then takes to appear on your account depends on your bank.

You may handle the product and try it on your device just as you would in a shop. Only a diminished value due to use beyond such a trial (for example, scratches from use) may be deducted from the refund.

Exchange

Did you choose the wrong model or would you like a different finish? Return the product following the procedure above and place a new order. To check your model before ordering, see our guides on the blog or write to us.

Defective, damaged or incorrect product

Write to us at contact@fibernium.com with your order number, a description of the problem and, if possible, a photo. We will replace the product or, if you prefer, refund you, at no cost whatsoever, and we may exempt you from sending it back to us. You benefit from the legal guarantee of conformity for 2 years from delivery; details are set out in Article 9 of our general terms and conditions of sale.

Parcel lost or damaged on arrival

Until the parcel has been handed over to you, we bear the risk of loss or breakage. If your parcel is lost or arrives damaged, contact us: we will send your order again or refund you, at no cost.

Withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To Loïs Carlier EI (sole proprietorship) – Fibernium, 60 rue François Ier, 75008 Paris, France – contact@fibernium.com:

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods:

Order number:
Product(s) concerned:
Ordered on (*) / received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:

(*) Delete as appropriate.