Shipping policy

Last updated: 27 October 2026

Free delivery

Standard tracked delivery is free on all orders, with no minimum purchase.

We deliver to France, to all countries of the European Union and to most other countries. If your country does not appear when you enter your address, unfortunately we cannot deliver there.

Delivery times

Times from confirmation of your order:

Destination	Delivery time
Metropolitan France	5 to 10 business days
Other European Union countries	7 to 15 business days
French overseas territories and other destinations	10 to 20 business days

If your order includes several items, they may arrive in separate parcels, at no extra cost.

Order tracking

You receive a tracking number by e-mail as soon as your order is shipped. This number may change when the parcel is handed over to the carrier responsible for final delivery: if your tracking stops updating, write to us and we will send you the new number. You can also find your orders in your customer account.

Late delivery

If your order has not arrived within the stated time, contact us at contact@fibernium.com: we will open an investigation with the carrier. You can also ask us, by e-mail or by post, to deliver within a reasonable additional period; if delivery still does not take place, you can cancel your order and will be refunded within 14 days at the latest. Details are set out in Article 7 of our general terms and conditions of sale.

Lost or damaged parcel

We bear the risk of loss or breakage in transit until you have the parcel in your hands. In the event of loss or damage, we will send your order again or refund you, at no cost. To speed up processing, report a damaged parcel to us as soon as possible, with supporting photos.

Delivery address

Check your address before confirming your order. To change it after ordering, write to us as soon as possible: we will do our best as long as the parcel has not been shipped. If a parcel is returned to us because of an incomplete or incorrect address, you may be asked to pay the cost of re-shipping.

Customs duties and taxes

For deliveries to metropolitan France and the rest of the European Union (excluding the territories listed below), any duties, taxes and customs clearance fees are borne by us: should they be claimed from you on delivery, we will reimburse them upon presentation of proof.

For deliveries outside the European Union or to a territory outside the fiscal territory of the Union (French overseas departments and regions, Canary Islands, Switzerland, United Kingdom, United States…), customs duties, taxes and customs clearance fees may be requested by the carrier or the authorities of the destination country. They are payable by you. The carrier may also ask you for information for customs clearance (for example an identification number): please respond promptly to avoid the parcel being returned.